Our goal at Lightdot is to ship out orders that have been placed and paid for the same day. However, due to situations like missed shipment cut-off times, holidays, weekends, and other events out of our control, your shipment may be fulfilled from our united state warehouse 1-2 business days after an order is placed.And items will be arrived in 3-5days after fulfilled according to customer's address.
Lightdot is not responsible or liable for any delayed shipments due to events beyond our control. These events may include but are not limited to: natural disasters, acts of God, power and server outages, and acts of omission from carriers, transmitters, phone companies, and internet service providers.
If you wish to cancel an order that has NOT been shipped, contact our customer service department at firstname.lastname@example.org or call (+86) 18721252690. We will do our best to assist you in a timely fashion. Special order items and items marked as shipped cannot be canceled after the order is processed. Returned items are subject to restocking fees. If an order cannot be canceled, you will be able to return eligible items, shipping charges may apply.